Intranets used to be about three things: storing and sharing files, self-service forms and processes and communicating company news. Today they’re still about those things, but much more … like connection, collaboration and interactive communication. No longer the silent majority, employees are using internal social media tools to easily connect, share ideas, debate, complain, advise and work together like never before.
The original promise of intranets is beginning to be realized, but the perils are also real and threatening. The trick is to let the inmates run the asylum, but keep the conversations responsible and focused on the mission and strategic direction. No matter where you are on the social intranet continuum, you’ll benefit from spending an hour with William Amurgis. You’ll learn how to manage the new social intranet that is nothing like your father’s intranet.
What You Will Learn:
- The big promise and serious pitfalls of socializing your intranet
- Simple, zero-budget steps to a more social intranet
- Simple and fun ways to lead your organization to be more open to social
- How to respond to misbehavior and misuse of time
- Should you buy or build your internal social media platform
- How to state the business case for social
William Amurgis is former director of internal communications at American Electric Power, based in Columbus, Ohio. The company’s intranet was recognized as one of the 10 best in the world by the Nielsen Norman Group in 2007, and its Ideas system received an Intranet Innovation Award in 2009. Amurgis has a Bachelor of Science degree in Statistics, and a Master of Arts degree in Education, both from Ohio State University.
Niki Burke is abusiness consultant supporting the internal social network and collaboration tools at Nationwide Insurance. Niki also produces an internal radio show to teach users how to use Nationwide’s collaboration tools. She earned a degree in social computing infomatics from the University of Michigan and has been with Nationwide about two years.