• What You Will Learn:

    Why common business responses to customer complaints often make matters worse;
    Why complaining customers can be some of an organization’s most valuable assets;
    How vocal c […]

  • What You Will Learn:

    Why common business responses to customer complaints often make matters worse;
    Why complaining customers can be some of an organization’s most valuable assets;
    How vocal critics can be […]

  • Paul Gillin changed their profile picture 9 years ago

  • Paul Gillin's profile was updated 9 years ago