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Rick Altman changed their profile picture 9 years, 4 months ago
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Rick Altman changed their profile picture 9 years, 4 months ago
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Rick Altman's profile was updated 9 years, 4 months ago
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Rick Altman wrote a new item 9 years, 4 months ago
Instructor: Rick Altman
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Learning TopicsBullets can make you stupid
Reading bullets can make you stupider
Conversations aren’t linear; why are most […] -
Rick Altman wrote a new item 9 years, 4 months ago
What You Will Learn:
Why common business responses to customer complaints often make matters worse;
Why complaining customers can be some of an organization’s most valuable assets;
How vocal critics can be […]
