"Getting to a high level of employee engagement is not a straight-line process. It’s messy. It’s emotional. And it’s frustrating." Q&A with Les Landes.
Starbucks’s Leadership Lab is, as its name implies, part leadership training, with a station that walks store managers through a problem-solving framework. It’s also part trade show.
Dave King, product director with socialized business innovator Chatter, told me recently that “social is more than a trend, it is a revolution that is changing the way we work and collaborate.” I admit. I wasn’t necessarily sold on the idea.
